WE SHIP WORLDWIDE — Please keep in mind that transit times can vary greatly! Occasionally packages can be SUBSTANTIALLY DELAYED, up to 45 days, but the usual transit time is 7-14 days.
When traveling across a border, packages occasionally get held up at customs. We do NOT have any control over this, it's in the hands of your country's customs officials. Please understand you are taking a risk in buying internationally that your package may be delayed up to 7 weeks. This is not common, but it happens occasionally. Once we've shipped your package, we can't do anything with it once it's in the hands of customs officials and your country's postal service...and sometimes they unfortunately take their sweet time!
CUSTOMS AND DUTY CHARGES — You are responsible for knowing your country’s customs and duty policies prior to purchasing. We have NO control over your country's customs and duty charges. Some countries will charge duty for international packages and others will not, and all at different rates! Most packages go through without any charges, it is somewhat random, but please be advised that we have no control over how your country charges duty and cannot reflect these fees in our pricing. These are NOT extra shipping charges. Customers are responsible for knowing their country’s customs and duty policies.
TRACKING YOUR INTERNATIONAL ORDER — If your order was shipped with USPS, the tracking numbers for International shipments only show where they are in the USA, and once they ship overseas, the tracking number is not updated. Once your package is outside the US, there will be no update until it’s been delivered. The tracking will show your package being “frozen” at a major US port (like Los Angeles), but this doesn’t mean your package isn’t moving, it’s just that it’s moving overseas.