We’re happy to help with any issues that arise within the first month of receiving your order– if you’d like to exchange your piece for a different style or metal, we want to make this process as easy as possible by giving you a free return label.
How to exchange your piece:
Go to gldn.com/return-labels and enter your order number to get your free return label
Pack your piece in a small plastic bag (clasp shut, if it has one) in a small mailer
Include a note in the package that lists:
Your order number
Your contact information (name, email, and phone number)
Details of your exchange
Once your package has been received in our studio, our Care Team will email to alert you. They’ll also let you know the cost of the upgrade you need to purchase to make the exchange happen or process a partial refund if needed.