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LAYERED AND LONG

 

Our first priority is making sure that you’re not simply satisfied– but genuinely happy with your jewelry!

We offer all customers reworks, repairs, exchanges, and returns. For US customers, we also offer free return labels within 30 days of your order.

 

Reworks and Repairs

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What it's for: Resizing, personalization issues,
quality issues, broken pieces, lost pieces


Available Timeframe: Forever


Cost: Free (0-6 months), Discounted (6-12
months), Full Repair Cost (+12 months)


Processing Time: 2 weeks



If you'd like to rework a piece, where was it delivered and how long ago did you receive your it?


Exchanges

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What it's for: Change in metal, exchange
for a different style of piece


Available Timeframe: Within 90 days of receiving


Cost: Purchase upgrade for difference or
receive refund for difference in price depending


Processing Time: 2 weeks



If you'd like to exchange, when and where did you receive your order?


Returns

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What it's for: Accepted for any and all
unworn pieces. Sometimes it just doesn't
work out– and that's okay.


Available Timeframe:Within 30 days of receiving


Cost: Free


Processing Time: 1 week



If you'd like to return, was your order delivered within the US or outside the US?

Still Have Questions?

Contact our Care Team or check out our Help Center for more details

(and don’t skip our helpful tips for assuring your piece gets back us safe and sound)